FAQ

How early should I arrive? +

Please arrive 45 minutes before your scheduled departure for check-in and the safety briefing.

Are there weight restrictions? +

Yes — for weight-and-balance safety we collect accurate passenger weights at booking. Guests over 250 lbs may require an adjacent seat purchase.

What should I wear? +

Dark, comfortable clothing reduces window reflections for photos. Bring sunglasses; everything else stays in your vehicle or our lockers.

Can I bring my camera? +

Absolutely. Cameras and phones are welcome; straps are required for doors-off flights.

What is the cancellation policy? +

Full refunds up to 24 hours before departure. Weather cancellations on our side are always rescheduled or refunded in full.

Do children fly free? +

Children under 24 months may fly on a parent's lap at no charge; all other guests require a purchased seat.